- Responsible Gaming
- Terms of Service
- Credit Card Usage Policy
At MySportsbook.ag, we believe in providing a responsible and protected entertainment environment for adults. We want you to enjoy your experience here, and remind you to play wisely, and within your budget. If you want to have a break from playing you can use our self exclusion option by emailing us at poker@MySportsbook.ag with the details of the account you have opened with us. MySportsbook.ag will then close your account for a period of 6 months, during which time it will not be possible for the account to be re-opened for any reason.
Occasionally individuals may be concerned about their gambling habits. If you think that you may have a gambling problem we recommend contacting any one of a number of self-help organizations for guidance. For confidential advice and support concerning a gambling problem, please contact:
All players at MySportsbook.ag must be at least 18 years old, or of legal age to gamble in the jurisdiction in which you reside, whichever is greater. We do employ a series of checks to ensure that no person under legal age has access to our live gaming facilities. Providing inaccurate or dishonest information about a player's age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution.
In order to protect minors from accessing the site we do recommend that responsible players install Internet Filtering Software on their computers. Employing a filtering software program will allow players to control the type of content that is displayed as well as block specific websites and set up passwords to prevent access to MySportsbook.ag by any underage players with access to your computer. As well, you recommend the following preventative measures:
- If your home computer is shared, create separate profiles for all users of your computer.
- Avoid leaving your computer unattended while logged in.
- Disable the "Remember my password" option on your login screens.
Behind all the fancy bells and whistles of our poker platform, lies a powerful and secure gaming platform. We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in a password-protected database residing within our secure network behind active state-of-the-art firewall software. Both the MySportsbook.ag website and the Service support SSL Version 3 are protected with 128 bit encryption.
During gameplay, all communications between the client program running on your computer and the MySportsbook.ags server are encrypted using the accepted industry standard 256-bit TwoFish encryption algorithm. What that means is that the unique cards dealt to each player are delivered exclusively to that particular player's computer thus maintaining privacy and integrity of play. Packet-sniffing by other players cannot be used to gain any advantage. Each player's cards are sent exclusively to that particular player's computer. None of the other computers know what your hidden cards are, thus preventing an opponent from hacking their client software to determine your cards.
Collusion is a form of cheating in which two or more players signal their holdings or otherwise form a cheating partnership to the detriment of the other players at the same table.
In order to combat collusion, we employ numerous detection methods that are designed to alert security staff of any unusual play patterns. While it can be argued that passing information between players online is much simpler than at a live casino cardroom, it is much more difficult to avoid eventual detection as the cards for all players, as well as player seating tendencies and their relationship to others at the table, can be reviewed by security personnel after the hand is finished. The tables at MySportsbook.ag are under constant monitoring and Security staff thoroughly review any unusual play patterns. We will also investigate all player reports about suspected collusion and we have adopted a strict no tolerance policy for players that are involved in collusion. In such an incident the account, and all the related accounts, are immediately closed and permanently banned from our site. If warranted, MySportsbook.ag has the right to confiscate any funds won while acting as a team. Confiscated funds will be distributed to victim players.
We are committed to detecting and preventing software programs which are designed to enable artificial intelligence (non-human) to play on our site. Such programs are often designed to send information about cards or players to an external program. Players found to be using such programs will have their account closed immediately and they will be banned from playing at the site permanently.
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